Refund policy

At HandyFynds we want every order to arrive in perfect condition. If something is wrong with what you received, we will put it right. Please read this policy carefully before placing an order.

Return window

You may raise a return or replacement request within 7 days of delivery. Requests raised after 7 days cannot be accepted.

What we accept returns for

- The item arrived damaged or broken in transit
- The item is defective or does not work as described
- You received the wrong item
- An item is missing from your parcel

What we cannot accept

- Change of mind. We do not accept returns simply because you no longer want the product
- Items that have been used, washed, installed or altered
- Items returned without their original packaging, tags or accessories
- Damage caused by misuse, mishandling or normal wear
- Damage or missing-item claims raised without an unboxing video

Unboxing video is required for damage and missing-item claims

Please record a single continuous video while opening your parcel, starting before the packaging is cut and showing the sealed parcel from the outside. This is the only way we can verify a transit-damage or missing-item claim with our courier and supplier. Claims of this type cannot be processed without it. This simple step lets us resolve genuine claims quickly and keeps our prices low for everyone.

How to raise a request

Email handyfynds@gmail.com or call +91 85957 78955 within 7 days of delivery with:

- Your order number
- Clear photographs of the item and the packaging
- The unboxing video, for damage or missing-item claims

We respond within 2 business days.

How we resolve approved requests

Our first resolution is a free replacement of the same product. If the product is out of stock or a replacement is not possible, we issue a full refund.

Return shipping

Where the fault is ours — damaged, defective, wrong or missing item — we arrange and pay for the return pickup. You will never be charged return shipping on an approved claim.

Refund method and timeline

- Prepaid orders: refunded to the original payment method within 5–7 business days of approval
- Cash on Delivery orders: refunded by bank transfer (NEFT or UPI) within 7 business days of us receiving the returned item. We will ask you for your account or UPI details

Once a refund is issued by us, the time it takes to appear in your account depends on your bank or payment provider.

Cancellations

You may cancel your order free of charge at any time before it is dispatched. Email or call us with your order number. Once a parcel has been handed to the courier it cannot be cancelled, but you may refuse delivery at your door.

Refused Cash on Delivery parcels

Please order only if you intend to accept and pay for the parcel. Refusing delivery costs us the full outbound and return freight. We may decline to offer Cash on Delivery on future orders to customers who repeatedly refuse parcels.

Contact us

HandyFynds is a brand operated by Global Link Enterprises
Second Floor, House No. A-129, Main Road, New Friends Colony, New Delhi – 110025, India
GSTIN: 07ABCFG4458M1Z1
Phone: +91 85957 78955
Email: handyfynds@gmail.com